Home | What's New | Products | Services | Feedback | Help

This is the focal point for online support of our products. Please request additional information, suggest new features, and report problems on the support item. Please check the product help item for the latest information on that product.

The currently supported code level for all products is 1.3.2.33. All users should install this level from the PKS Trial package.

Get support for our products.

The following products are under active development.

Help for Personal Knowledge System

Help for My Knowledge Base

The following products are stable at the 1.3.1.8 level.
To run the current code level, please install the PKS Trial package using your serial number for the licensed product and run from the PKS application.

Help for Business Knowledge System

Help for Family Knowledge System

Help for Personal Reference Tracker

Help for Research Knowledge System

Help for Student Knowledge System

General Help topics

Problem reports:

• 07/17/08 User reported error msg "DIX123 File read failed". When click OK, there is another: "VBS116 Knowledge Node not found".
  • Symptom: When double-click or press Enter on Link 'current'.
  • Cause of failure: Current points to the current date. This date does not exist on sample Knowledge Base.
  • Circumvention: To add, go to sample, then notes. Most likely year 2008 is not present. While on the NoteDir.htx page, select from the menu, KwB Tools, Build, Build Note Topics. Change the File Name to Notes08.htx and press the OK button. The note files for year 2008 will be added to the Knowledge Base and the Links will be added to bottom of the NotesDir page. Note:you will not see them until you go back one page and then return.
  • Environment: Would fail in all environments.
  • Status: Under review.
  • Recommended Solution: Sample documentation to be expanded to include several future years in NTE Topic.
  
  

Note for installed users:

• Support Chat and the sample RSO Server are generally available.
• Please schedule Support Chat using Feedback.
• Active packages have been refreshed to the 09/10/2010 ship level or later.
• Microsoft Windows Voice support is now standard on Windows Vista and later.

General Help topics - History

Installation

• 06/12/03 User reported problem installing system in NT environment.
  • Symptom: Upon installation, application starts as requested. However, unable to start application a second time. There is no shortcut on the desktop and unable to locate in list of programs.
  • Cause of failure: Installing user did not have administrator authority.
  • Circumvention: Re-install as an administrator user.
  • Environment: Reported for Windows/NT - would fail in NT, 2000 and XP environments.
  • Status: Closed.
  • Recommended Solution: Package documentation to be expanded to inform installer of requirement.
  • Action: Recommended Solution implemented.
  
  
• 12/23/02 User reported problem installing system in XP environment.
  • Symptom: Next button is not active on User Information screen requesting Name, Company and Serial.
  • Cause of failure: Company name is not entered by person installing the package. This is treated as a required field by InstallShield. Next key will become active if any character is present in field.
  • Circumvention: Enter either company, organization or family name in Company field.
  • Environment: Reported for Windows/XP - would fail in all environments.
  • Status: Closed.
  • Recommended Solution: Package documentation to be expanded to inform installer of requirement.
  • Action: Recommended Solution implemented.

  rank instagram followers prada backpack used tommy hilfiger online outlet prada slip dress test chatgpt prada pr prada symbole necklace gorro prada mujer openai chatgpt down prada purses pink prada shoes price tamagotchies tamagotchi toys whack bat yacht captain hat innovative printing solutions new prada shoe prada shoe price prada doctor bag prada 1999 restaurants near 60018 prada swim factory stores online instagram 4 followers prada heeled boots instagram followers analysis gucci sklep online winthrop red apple element oak park prada trainers men run light up who made prada prada glasses mens instagram followers 100 prada vitello prada leather slides prada sunglasses gold prada sunglasses swirl prada camisas hombre ugg mini blakely suede bootie designer brand outlet chatgpt' prada shoes outlet who is prada cookies bait and tackle chatgpt sydney prada outlet shoes the gucci store online clothing outlet stores prada tenis mujer captains hat near me ugg mini blakely suede bootie building materials suppliers near me prada painting approve followers instagram camisa prada hombre prada crystal skirt coach outlrt yachting hat outlet mall online shopping prada briefcase womens prada jackets prada barcelona gucci website usa element construction prada subglass prada lotion red fruit with spikes instagram followers report speqtrum prepress production services yellow prada shirt prada fairy rosemont bar captain hats for sale 1k instagram followers prada mens jewelry wigmaking prada canapa bag famoid instagram followers cardinal building supply st charles rock road boss outlet store tommy hilfiger outlet online store prada white dress lost followers instagram iko driftshake captains gear authentic prada bag prada snakeskin bag used prada shoes williams fried chicken prices exact instagram followers cmyk reflex blue awesome-chatgpt prada bauletto bag tamagotchi game gucci online sale prada ski suit ted chiang chatgpt chatgpt for images instagram followers live dr patel house tampa outlet prices aaa catalina prada kids shoe yacht captain hat natasha bedingfield take me away prada milano sweater wikipedia chatgpt shop gucci prada swim online outlet mall gucci .com usa yacht captains hat cardinal home prada milano mens yacht cap prada derby shoe radiation ark prada brixxen boots prada 06ys sunglasses

Use

• 10/03/00 Several users have suggested that a manual would be helpful. Current service levels now contain the manual in the sample knowledge base. Please provide feedback if additional information is required and if the manual is covering the correct information.

Problem reports:

• All reported application problems resolved in current ship and service level packages.

Note for installed users:

• Support Chat and the sample RSO Server are available on a limited basis as of 08/23/2007.
• Please schedule Support Chat and the sample RSO Server using Feedback.
• All Service packages have been refreshed to the 09/27/2004 ship level or later.
• Registered users may request the Microsoft Windows Voice support package using the Support Request Form if not available on your current level of Windows or shipped with your copy of the Knowledge System application.

Send mail to webmaster@KwBSolutions.com with questions or comments about this web site.
Copyright © 1997 - 2011 Knowledge Based Solutions